Everything you need to know about the product and billing .
Can’t find the answer you’re looking for ? Please contact our lovely team by email on
naslbynagitaslavina@gmail.com or drop your DM through our official instagram @naslbynagitaslavina .
Registration
Do I need an account to order?
Yes , Yes, you do. That will help you and us to easily proceed your order because we will have your information kept in our system. And you will have advantages from it, such as tracking your order.
How do I create my account?
Simply by clicking “Sign In/Register” link on the top left of the homepage and follow the instruction provided.
Is my personal information going to be kept private?
No worries! We guarantee to keep all of your informations you have provided private and safe. :)
Order And Payment
I missed out my favorite item. Will it be back in stock soon?
High demand items might get re-stock. Just click on the “Notify Me” link on the product page to get updates on the product.
Can I cancel my order after confirming it?
Unfortunately, you can not. But if you need to cancel your order, you can reach us through our contact or email us at naslbynagitaslavina@gmail.com or DM us at our official instagram naslbynagitaslavina Write down your email and order number and we will cancel it manually for you.
Why is my order being cancelled?
Maximum payment for an order is 1x24 hrs after the order have been placed. If the payment has not been completed after the time limit, the order will be cancelled automatically.
Can I add an item to my order after confirming it?
Unfortunately, you can not. You will need to place a separate order for any additional items you want to purchase.
I have put my order into the shopping bag. But when I want to proceed the order, my item is unavailable anymore. Why is that?
Adding an item into your shopping bag does not mean that we hold the item for you, because other customers might be shopping at the same time. Therefore, merchandise availability is not guaranteed until you check out.
How do I track my order?
Your airwaybill detail will be given by email.
How to confirm my payment?
Your payment will be automatically confirm by our system.
Shipping
Do you accept purchases from overseas, or send overseas?
Unfortunately, no. Currently, we are only shipping our products domestically. We ship nationwide to all cities in Indonesia.But you can contact us via email or Instagram DM and we will assist you for the overseas order.
What should I do if I have completed my payment but haven’t received my purchased items after the estimated delivery time?
Please contact us immediately by email or instagram DM and we will assist you as soon as possible.
